Your appointments are very important to the Folicle team members, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for

cancellations.

 

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed at least a day in advance, (Tuesday appointments are confirmed that previous Saturday) because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a Cancellation fee may apply.

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Strict & Enforced 24-Hour Cancellation Policy

• Notice Requirement: Please provide at least 24 hours notice if you need to cancel your appointment.

• Late Cancellations: Cancellations made with less than 24 hours notice may incur a fee equal to 50% of the reserved service amount.

• No-Call/No-Show: If you do not call or show up for your appointment, you will be charged 100% of the reserved service amount. Future appointments must be prepaid in full.

• Excessive Cancellations: Clients with excessive no-show or same-day cancellations will be required to pay a deposit equal to 100% of the missed services.

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Groupon Services

Groupon vouchers serve as a service deposit. All cancellation policy stipulations apply to Groupon appointments.

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Service Deposits

• Deposit Requirement: A service deposit is required to book an appointment. You can pay online at the time of booking or call in a payment over the phone.

• New Clients: If you are a new client or have not visited us in the past six months, a service deposit is required. If the deposit is not received, we reserve the right to release your appointment time.

• Deposit Forfeiture: Cancellations with less than 24 hours notice will result in the forfeiture of the service deposit, which will not be refunded or applied to future services.

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Bridal Services

• Deposit and Payment Schedule: A non-refundable $150 deposit (which goes towards the balance of services) and signed contract is required to hold your appointment. 50% of the total cost is due 8 weeks before the event date, and the remaining balance is due two (2) weeks prior to the day of the event.

• Cancellation Policy: Cancellations made less than 4 weeks before the event will be charged 50% of the service amount. Same-day cancellations or no-shows will be charged full price.

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Confirmation Calls

As a courtesy, we will call to confirm your appointment the business day before. If we cannot reach you, please remember it is your responsibility to keep track of your appointments to avoid late arrivals, missed appointments, and cancellation fees.