CANCELLATION POLICY
Your appointments are very important to the Folicle team members, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.
STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed at least a day in advance, (Tuesday appointments are confirmed that previous Saturday) because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee may apply.
“NO CALL/NO SHOWS” will be charged 100% of the reserved service amount. Future appointments must be prepaid in full.
Excessive No-Show/Same Day Cancelled appointments will be required to pay a deposit of 100% of services missed.
Groupon Services:
On the occasions that a Groupon is offered, in lieu of a service deposit, the Groupon voucher will be used as deposit. All stipulations of the cancellation agreement apply to Groupon appointments and will be treated as regular appointments.
NEW Brazilian Blowout, NovaLash Eyelash Extensions, and Color Services:
A $75 service deposit is required to book appointment, the deposit will be applied towards service. You have the option to pay online at the time of booking your appointment or to call in a payment over the phone to reserve your requested spot.
What constitutes a new client?
If you have never been here or if you have not received your requested service within the last 6 months or longer, you will be required to pay a service deposit. If we do not receive your service deposit for your appointment request, we do reserve the right to release the appointment time on hold. We do require 24 hours notice of cancellation, after which the deposit if forfeited and will not be refunded, nor applied to future service. Less than 24 hour notice or same day cancellation can result in a charge equal to 50% of the reserved service amount.
Bridal Services:
Complete cost of the bridal services will be quoted at finalization of scheduled appointments.
A $50 deposit is required to hold the day/times scheduled and is applied towards services.
50% is due 8 weeks prior to event date, and the remainder is due the day of.
If scheduled appointments are cancelled 4 weeks or more, a full refund is issued.
If scheduled appointments are cancelled less than 4 weeks before the event date, 50% of the services are charged.
Same day cancellations or "no shows" will be charged full price.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members' schedules filled, thus better serving everyone. Folicle (a salon) policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.
CONFIRMATION CALLS
As a courtesy, we will call and confirm your service appointments the business day prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.