CANCELLATION POLICY

 

Your appointments are very important to the Folicle team members, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

 

STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed at least a day in advance, (Tuesday appointments are confirmed that previous Saturday) because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a Cancellation fee will apply.

 

​​“NO CALL/NO SHOWS” will be charged 100% of the reserved service amount. Future appointments must be prepaid in full.

Brazilian Blowout, NovaLash Eyelash Extensions, and Color Services:

A $50 service deposit is required to book appointment, the deposit will be applied towards service. We do require 24 hours notice of cancellation, after which the deposit if forfeited and will not be refunded, nor applied to future service. Less than 24 hour notice or same day cancellation can result in a charge equal to 50% of the reserved service amount.

Groupon Services

Cancellation policy applies as stated above. Voucher numbers must be given at time of appointment booking. "No Call/No Shows" will have their vouchers marked as redeemed to cover the "No Show" charge as stated above. Less than 24 hours notice will have $50 of paid voucher deducted. The balance is applied towards any future appointment, where the remainder will be due prior to appointment.

Bridal Services:

Complete cost of the bridal services will be quoted at finalization of scheduled appointments.

A $50 deposit is required to hold the day/times scheduled and is applied towards services.

50% is due 8 weeks prior to event date, and the remainder is due the day of.

If scheduled appointments are cancelled 4 weeks or more, a full refund is issued.

If scheduled appointments are cancelled less than 4 weeks before the event date, 50% of the services are
charged.

Same day cancellations or "no shows" will be charged full price.

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members' schedules filled, thus better serving everyone. Folicle (a salon) policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.

 

CONFIRMATION CALLS

 

As a courtesy, we will call and confirm your service appointments the business day prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.